application overview
asset management
gis integration

Customer service remains a primary concern for managers, whether it be responding to citizens’ complaints or addressing internal departmental requests. GBA Work Master’s Request module instantly provides all pertinent information necessary to respond quickly and appropriately to complaints and requests. By simply entering a caller’s telephone number, the program can automatically populate the caller’s address and contact information, account information, and associated utility inventory and inspection information.

The Request module also tracks multiple citizens calling in about the same problem or location. Caller information can automatically carry forward to similar fields within the Work Order module – and reducing time your staff spends entering data .